Terms & Conditions
Terms of Sale
The www.gear-monde.com the online store is owned by Monde Investments OÜ (the Gear-Monde), located at Merirahu tn 58, Haabersti district, Tallinn city, Harju county, 13516.
Validity of the sales contract, product and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. The price does not includes a fee for delivering the goods. All prices of goods sold in the online store are in euros.
The fee for delivering the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.
Information about the product is provided in the Webshop directly next to the product.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and select the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid securely through the listed payment methods.
The payment takes place outside the Webshop in a secure environment provided by Stripe. The seller does not have access to the customer's bank and credit card data. The contract enters into force from the receipt of the amount to be paid to the current account of the Online Store.
The owner of the online store is the responsible processor of personal data and forwards the personal data necessary for making payments to the authorized processor Stripe.
If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 20 days of sending the notice.
Dispute resolution
If the buyer has any complaints about the Online Store, they must be sent to the e-mail address connect@gear-monde.com
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer's complaint by the commission is free of charge.
The buyer can turn to the platform for resolving consumer disputes of the European Union.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 20 days.
The right of withdrawal does not apply if the buyer is a legal entity.
In order to use the 20-day right of return, the ordered goods must not be used in any other way than is necessary to make sure of the nature, characteristics and functioning of the goods in a way that is allowed for testing the goods at manufacturer's facility.
If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods or if they show signs of use or wear, the Online Store has the right to reduce the returnable fee in accordance with the decrease in the value of the goods or refuse to return and conduct subsequent refund at all.
In order to return the goods, an application for withdrawal from the purchase of goods must be submitted and sent to the e-mail address connect@gear-monde.com no later than within 20 days of receiving the goods.
The buyer bears the costs of returning the goods, unless the reason for the return lies in the fact that the product to be returned does not correspond to the one ordered (e.g. a wrong or defective product).
The buyer must return the goods within 20 days following the submission of the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.
Upon receiving the returned goods, the online store will return to the buyer immediately, but no later than 20 days after receiving the withdrawal, all fees received from the buyer under the contract.
The online store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first.
If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Webshop, the Webshop does not have to return to the consumer the cost that exceeds the cost associated with the usual delivery method.
The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer, if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.
Right to file a claim
The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a defect that already existed at the time of handing over the item and that appears within two years from the handing over of the goods to the buyer. Within the first six months from the delivery of the item to the buyer, it is assumed that the defect was already present at the time of delivery of the item. It is the Webshop's responsibility to refute the corresponding assumption.
The buyer has the right to turn to the online store within two months at the latest by sending an e-mail to the address connect@gear-monde.com.
The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return all fees associated with the sales contract to the buyer.
The online store responds to the consumer's complaint in writing or in a form that enables written reproduction within 20 days.
Delivery
We deliver to the following countries: Estonia, Latvia, Lithuania, Finland, Austria, Belgium, Czech Republic, Denmark, France, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Ukraine,
To receive the goods, the Buyer has the following options: parcel machine, DHL, DPD, FedEx, with pick-up at the manufacturer's office.
The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.
Delivery takes place within 7 working days.
In exceptional cases, you have the right to deliver the goods within 45 calendar days.